Cancellation & Refund Policy | Raft California
 

Cancellation & Refund Policy

Cancellations / Refunds

Due to our limited trip sizes, we turn away others once your reservation has been submitted. If you must cancel your trip, please notify us as soon as possible. Upon receipt of a written notice, 31 days or more, prior to your launch date, you will receive a full refund less your deposit. Any cancellation made within 30 days of the trip will not be subject to a refund. You may, however, substitute another person with no penalty. If you are utilizing a promotional voucher or gift certificate for payment, and you wish to change the date of your trip 31 days or more prior to your scheduled date, there will be a $50/person penalty for one-day trips and a $100/person penalty for two-day trips. Within 30 days of a trip there are no refunds allowed.

 

Although it is highly unlikely, we reserve the right to cancel or modify a trip due to insufficient reservations, water conditions, weather, or other conditions beyond our control. There will be a full trip credit issued for any trip cancelled by Adventure Connection. Our financial liability is limited to the amount paid to Adventure Connection and shall not cover any other costs incurred by trip members.

Responsibility / Trip Insurance

Despite the safety of rafting, prospective participants must understand that all river voyages involve some risk. Adventure Connection assumes no responsibility for injury to trip members, their personal belongings, or for time or expense incurred. We therefore require all trip members to sign a liability release and assumption of risk form prior to embarking on a trip. The determination of any participant’s fitness for a river trip is the sole responsibility of said participant.

 

Trip cancellation, accident and baggage insurance is very important. Such coverage will protect you against the possibility of expensive emergency medical aid or evacuation, loss of baggage due to theft or damage, and cancellation of your trip due to illness or other unforeseen circumstances. Please call us for further information. All prices are subject to change without notice.

 

Note: All river trip prices are subject to a land and river use fee of 8%.